terms and conditions

the website, Damson and Slate and you.
this website, found under the domain www.damsonandslate.com is operated by Damson & Slate and references to 'we' 'us' and 'our' shall be deemed to be references to Damson & Slate. references to 'you' and 'your' shall be deemed to be references to persons placing an order via this website.

our office and studio is at:

Rhiwe Farm, Llanycefn, Clynderwen. Pembrokeshire. SA66 7JE

our email address is: studio@damsonandslate.com

our telephone number is 07960753633

(but signal is very poor so email the better option)

damson & slate is a small, privately owned business and its aim is to supply unique, bespoke and different products made, designed or found in wales and around the globe.

all product lines featured on our website are available as one off items, as limited runs, available to order and as regular stock.

the nature and beauty of our business does mean that we are unable to guarantee that all our lines will be repeated or continued in the future.

we reserve the right to increase prices if necessary.

every effort has been made to ensure descriptions, photographic reproductions and specifications of products are correct.

your right to cancel
you may normally cancel your order for any reason up to the point of dispatch unless we are making the item to order for your order alone. if you do cancel the contract within this time any payments made by you will be refunded within 14 days.

delivery & returns

we deliver across the UK mainland with a standard delivery charge:

we use royal mail and collect plus for most of our deliveries.
larger shipments will be sent by collect plus or by courier.
overseas delivery – BFPO, non-mainland UK and overseas. postage is charged at cost plus a standard £2.50 packing charge per order. please email your order to studio@damsonandslate.com with details before placing and paying so we can let you know the delivery charge. the weight and size of our products varies enormously and we don’t want to over or undercharge.

note: all overseas deliveries are subject to local imports and duties, and may be affected by customs and excise delays. please note that Damson & Slate cannot be liable for any import duties and taxes imposed.
delivery and availability.

all goods on our website are made in small quantities or by hand and sometimes there may be a wait until more products can be made.
providing your items are in stock we will aim to dispatch your order to you within 5 working days.

if you are not happy with your purchase, please email us at  studio@damsonandslate.com and let us know that you would like a refund and we will help you with the return. 

please let us know within 7 days of receivng your goods that you would like a refund or if the goods are damaged or faulty.

we cannot cover the cost of returning unwanted products to us unless they are faulty. please also ask for proof of posting when returning items to us for your records. 

postage and packaging fees will be reimbursed for justified damaged goods claims.

we will process any refund due to you within 14 days of the day we receive your cancellation. we will aim to make refunds using the same method used by you to pay for your purchase.