delivery and returns
we deliver across the UK mainland with a standard delivery charge:
we use royal mail and collect plus for most of our deliveries.
larger shipments will be sent by collect plus or by courier.
overseas delivery – BFPO, non-mainland UK and overseas. postage is charged at cost plus a standard £2.50 packing charge per order. please email your non mainland order to email@example.com with destination details before placing and paying so we can let you know the delivery charge. the weight and size of our products varies enormously and we don’t want to over or undercharge.
note: all overseas deliveries may be subject to local imports and duties, and affected by customs and excise delays. please note that damson & slate cannot be liable for any import duties and taxes imposed.
if you are not happy with your purchase, please email us at firstname.lastname@example.org and let us know that you would like a refund and we will help you with the return.
please let us know within 7 days of receiving your goods that you would like a refund and/or if the goods are damaged or faulty.
we cannot cover the cost of returning unwanted products to us unless they are faulty. please also ask for proof of posting when returning items to us for your records.
postage and packaging fees will be reimbursed for justified damaged goods claims.
we will process any refund due to you within 14 days of the day we receive your cancellation. we will aim to make refunds using the same method used by you to pay for your purchase.